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Last Updated: July 2026

At MavisBase, we want you to shop with confidence. If you need to return an item, we're here to help. Please read our Returns & Refund Policy carefully before requesting a return.

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We offer a 30-day return policy for products purchased directly from MavisBase.com.

To be eligible for a return, your item must:

• Be unused and unopened.

• Remain in its original sealed packaging.

• Include proof of purchase from MavisBase.

For hygiene and safety reasons, products that have been opened, unsealed or used cannot be returned.

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To qualify for a return:

• The product must be unused and in its original sealed packaging.

• The original order confirmation or proof of purchase is required.

• Returns are accepted only for products purchased directly through MavisBase.

• Products purchased through third-party retailers or marketplaces are not eligible for return through MavisBase.

A USD $30 restocking fee applies to approved returns.

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To request a return, please contact our support team before sending your item back.

Email: support.mavisbase@gmail.com

Please include:

• Your order number

• Your reason for the return

• Photos of the product (if applicable)

If your return request is approved, we'll provide return instructions along with a prepaid return shipping label.

Returns sent without prior approval cannot be accepted.

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If your order arrives damaged or you believe your product is defective, please contact us as soon as possible after receiving your order.

Please include:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

Eligible products may undergo an inspection of up to 30 days to determine whether the issue is due to a manufacturing defect rather than accidental damage or misuse.

If your claim is approved, we'll provide either:

• A replacement product, or

• A full refund to your original payment method.

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For hygiene and safety reasons, we cannot accept returns for:

• Opened or unsealed products

• Used personal care devices

• Custom or personalised products

• Gift cards

• Sale or clearance items

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If you'd like to exchange a product, please contact us to request a return for your original order.

Once your return has been approved and received, you're welcome to place a new order for your preferred product.

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Once your returned item has been received and inspected, we'll notify you of the outcome of your return request.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your financial institution or card provider may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at:

support.mavisbase@gmail.com

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If you have any questions about this Returns & Refund Policy or need help with a return, we're here to assist.

Email: support.mavisbase@gmail.com